![]() ![]() Many times in the past, we've seen that cyber-security software can create "conflicts" with VPN applications, preventing them from making secure data connections. If your VPN isn't working correctly, the culprit might be some other software. #4: Your VPN Is in a Conflict With Another Software So, check your VPN's documentation on the proper way to update your software. Some VPNs can only be updated by reinstalling their apps (which will save any previous customizations you've made). So, we recommend looking up that option in your VPN's settings panel. The majority of VPNs let you update their apps through their interfaces. With that said, if you haven't updated your VPN in a long time, nothing is stopping you from doing so now. That's one of the reasons why VPN services update their apps quite often, at least every couple of weeks. VPNs are "alive" services, constantly going through changes and maintenance/upgrade periods. Then, return to your VPN’s home screen and try reconnecting. Just make sure that you’re not connected to a server (or that your VPN isn’t trying to connect to a server) while doing so. That means you need to visit your VPN app’s settings page, where you can pick another protocol. In simpler words, if your VPN doesn’t work (if you can’t connect, that is), it’s worth trying switching to a different protocol. That is because VPNs offer more than a single VPN protocol, which means you already have several different "instructions" on how to encrypt your data and connect to your VPN. Even when that happens, you should still have access to certain features. It's not unusual for a VPN to experience technical issues on the side of its infrastructure. #2: Your VPN Might Be Having Technical Issues So, if your VPN offers a status page, you'll want to check it for the latest information. Your VPN is experiencing downtime. And lastly, your VPN might not be working if its server is experiencing downtime.Since VPN credentials can be pretty complex, double-check if you have copied them correctly. And also, that applies to manually set up VPNs. You don’t have the correct VPN credentials. You'd be surprised to know that not all VPNs make it obvious if you don't use the right credentials.Keep in mind that if you have a very slow connection, your VPN will make it even slower. With that said, you could run a speed test and check if you’re getting what you’re paying for. You have issues with your Web connection. For your VPN connection to work properly, your "underlying" Internet connection needs to work properly.However, if you’re a beginner, we’d like to remind you of some obvious reasons why your VPN might not work. So, if you’re a more advanced VPN user, you might want to skip this section. Here at TechNadu, we try to be as inclusive as possible, producing guides for a wide range of users and individuals. If you are using Wi-Fi, please try switching to a cable – Ethernet – connection instead.#1: You’re Forgetting to Check the Obvious Please make sure that your internet connection is stable and uninterrupted. Not connected to the internet while attempting to connect Proton VPN Please make sure that you have a valid subscription or upgrade your account. If your subscription ran out, Proton VPN will not connect to the internet. ![]() Learn more about locating your Proton VPN password. Please make sure that you typed your credentials correctly before attempting to connect.The following links have detailed instructions on how to uninstall and install Proton VPN. please uninstall Proton VPN completely and re-install it. Sometimes an operating system takes a wrong turn and slows down a program.If your system time is, for example, set to April, 1st, 2005, an SSL certificate from 2007 will be rejected and the connection will fail. If your system time is not set correctly, you might be unable to log into Proton VPN.For detailed instructions on how to install Proton VPN please visit this article. Make sure Proton VPN is properly installed and that you have granted permission to install the OpenVPN TAP adapter.If the problem persists on all servers, please also check your firewall/ antivirus settings. However once in a while a server may still go down unexpectedly. If you have connection problems with a single server or country, it’s quite likely a temporary problem or downtime, e.g. Most of the steps described here can be done without direct support from our support team, but in case you get stuck or don’t know how to handle certain things, we will be there for you. In cases Proton VPN can’t connect, please refer to the following list of solutions.
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